Appreciate everything your associates do for the business.

Your most unhappy customers are your greatest source of learning.

The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality.

Developing great employees attracts great customers.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t miss.

When you have chemistry with a potential hire, they will most likely become a great employee.

Choose a career you love and you will never have to go to work.

Having ideas and doing them – that’s what entrepreneurship comes down to. That’s something that makes you not just a great founder who I want to invest in, but also a great employee or someone I want to work with.

To win in the marketplace you must first win in the workplace.

Before you can have great employees you have to put them in a position to create their own future.